Creating Promotions

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Maximize your e-commerce success with our comprehensive guide on promotions. Discover how to boost sales and customer engagement using strategies like payment method discounts, shipping and subtotal promotions, and product-specific offers. Learn to implement effective shipping promotions and the enticing ‘Buy X, Get Y’ deals. We also cover the strategic use of promotions through coupons and targeting specific customer groups with minimum and maximum conditions. Each section is enriched with practical business case examples, providing real-world applications for these promotional tactics. Elevate your online store’s performance with our expert insights into e-commerce promotions.

A promotion in the context of e-commerce marketing is a strategy used by businesses to increase customer engagement, drive sales, and encourage specific customer actions. It involves offering temporary incentives or benefits to customers, which can include discounts, special offers, or added value on purchases. The primary goals of promotions are to attract new customers, retain existing ones, enhance brand visibility, and boost revenue.

Promotions by type

Effective promotions are often tailored to the target audience’s preferences and buying habits and are designed to align with the business’s overall marketing and sales objectives. Here is a detailed list on how to implement all type of promotion in your Jumpseller store.

Subtotal

Applied to the order’s subtotal after product promotions.
Example: Offer a 10% discount on the subtotal for orders over $100. This encourages customers to increase their purchase amount to meet the threshold.

Shipping

Applied to the shipping costs of the order. You can specify applicable countries and regions.
Example: Provide free shipping for orders above $50 within certain regions. This is a great way to encourage larger purchases and expand your market reach in targeted areas.

Selected Products

Applies to the cost of specified products. The discount is visible on both the product page and product list.
Example: Offer a 20% discount on selected seasonal items. This strategy can help move inventory faster and attract attention to specific product lines.

Buy X Get Y

This promotion is strategically designed to incentivize bulk purchases by offering discounts on complementary or related products. When a customer buys a specified quantity of products from list X, they receive a discount on a certain number of the less expensive items from list Y.
Example: Buy 2 T-shirts, Get 1 Cap at 50% Off. Here, list X consists of T-shirts, and list Y includes Caps. If a customer purchases 2 T-shirts and several Caps, the discount is applied to the cap with the lowest price. This type of promotion not only encourages the sale of primary products (T-shirts) but also increases the likelihood of adding additional items (Caps) to the cart. It’s an excellent strategy to boost sales volume and attract customers to explore and purchase more diverse products in your catalog. The promotion’s design ensures that the more the customer buys, the greater the value they receive, enhancing overall customer satisfaction and loyalty.

Payment Method

If the client selects a specific payment method, the discount is applied to the order. Example: Offer a 5% discount for payments made through a partnered credit card. This can encourage customers to use certain payment methods, potentially reducing transaction fees or fostering partnerships with financial institutions.

Importing Product Discounts

In Jumpseller, an effective strategy for managing product promotions is through the use of the Compare At Price feature, complemented by the ease of importing these prices. The Real Price is the actual amount your customers pay for a product, while the Compare At Price is set higher and displayed as crossed out, highlighting the savings. For example, a product with a Real Price of $50 might have a Compare At Price of $75, visually showing a $25 discount. This method not only emphasizes the deal but also enhances the perceived value of the purchase.

Importantly, Jumpseller facilitates the import of Compare At Prices for your products, a handy feature for stores with numerous items or frequent price changes. This approach streamlines the process of updating and managing promotional prices, making it more manageable and time-efficient. Use the product import feature by modifying the column Compare At Price.

Conditions and Restrictions

When creating promotions, it’s crucial to set certain limits and requirements to maintain profitability and target specific customer segments effectively. Here’s a detailed breakdown of various types of restrictions you can apply to your promotions:

Coupons - Discount Codes

Create promotions that are activated by the use of specific coupon codes at checkout. This tactic is excellent for tracking marketing campaign effectiveness and offering targeted deals. A promotion can have multiple coupons, and you can get the statistics per usage directly in your admin panel.

Use Case: Launch a Influencer Marketing Campaign where customers receive a 20% discount on their next purchase when using the coupon code you provided to several influencers. Measure the success of the campain in the coupons sections of your promotion.

Minimum and Maximum Purchase Requirements

When setting up promotions, it’s essential to establish clear minimum and maximum purchase requirements. These can be based on quantity or the subtotal value. Additionally, for Selected Products Promotions, there are three types of minimum conditions you can choose from:

Quantity-Based Minimum:
- Set a specific minimum number of items that must be purchased for the promotion to apply.
- Example: A “Buy 2, Get 1 Free” offer requires the customer to purchase at least two items for the promotion to activate.
Subtotal-Based Minimum:
- Implement a minimum order value for the promotion to be valid.
- Example: A promotion offering a 10% discount on orders with a subtotal of $100 or more.

For Selected Products Promotions, the following minimum conditions can be applied:

Individual subtotal of selected products:
- Customers get a discount only if the individual subtotal of the products included in the promotion reaches the minimum value.
- Example: A 20% discount on selected skincare products applies if their individual total reaches $150, irrespective of other items in the cart.
Combined count of selected products:
- Customers get a discount when the total number of units in their cart from any combination of the selected products reaches a defined minimum.
- Example: An online clothing retailer introduces this promotion to manage inventory and reduce overstock of out-of-season items. It incentivizes customers to purchase these items by offering a discount when their total cart of out-of-season products reaches 15 units or more. For instance, buying winter jackets and boots during summer would count towards this promotion, encouraging customers to plan ahead and save, while helping the retailer to clear out last season’s inventory efficiently.
Individual count of selected products:
- Customers receive a discount when they purchase a defined minimum units of the same item. Optionally, it can apply to a maximum number of items.
- Example: A grocery store uses this promotion for bulk purchases of non-perishable items like canned goods or rice. It encourages customers to stock up, increasing sales of high-volume items.

By setting these minimum and maximum requirements, you can control the application of promotions more precisely, ensuring they align with your marketing strategy and inventory management goals.

Customer-Specific Restrictions

Implementing customer-specific restrictions in your promotions allows you to target different segments of your audience more effectively. This tailored approach can enhance customer engagement and drive specific actions from distinct groups. Here’s how you can apply these restrictions:

Not Registered: Target customers who browse your store but haven’t created an account.
Logged in: Focus on customers who are registered and logged into their accounts. Provide exclusive deals or early access to sales for logged-in customers. This strategy rewards customer loyalty and can encourage others to log in or create accounts, thereby fostering a more personalized and engaged shopping experience.
Without Purchases: Aim at customers who have accounts but have not made a purchase yet. Send a special offer or discount to nudge these customers towards their first purchase. This can be an effective way to convert hesitant browsers into buyers, potentially increasing your conversion rate.
From Selected Customer Categories: Target customers in specific categories. This approach is excellent for B2B strategies, in which you can have a special price for businesses by creating a discount that only applies to customers in for example a B2B Category.

Stacking Promotions

Understanding the accumulation of promotions is crucial for both merchants and customers in e-commerce settings. The key is to define clear rules for how promotions interact and apply to a shopping cart. Here’s an explanation of the stacking rules with examples:

Cumulative vs. Non-Cumulative Promotions

Cumulative Promotions: These can stack with other cumulative promotions.
Non-Cumulative Promotions: These do not stack and, if applied, will be used exclusively.

Combination of Cumulative and Non-Cumulative Promotions

When multiple promotions apply to a shopping cart, the system automatically selects either the single most advantageous non-cumulative promotion or a combination of cumulative promotions that offers the best deal for the customer.

Order of Operations

When applying various types of promotions in an e-commerce setting, it’s crucial to follow a specific order to ensure accurate and fair pricing. The general sequence is as follows:

Product Promotions: Discounts applied directly to individual products.
Subtotal Promotions: Discounts applied to the cart’s subtotal after product promotions.
Shipping Promotions: Discounts applied to shipping costs, assessed after product and subtotal discounts.

Example Calculation

Consider a scenario with two products in the cart, each priced at $125. The applied promotions are:

Selected Products Discount: A cumulative 20% off on these specific products.
Subtotal Discount: A cumulative 20% off the cart’s subtotal.
Shipping Discount: A cumulative 50% off on the standard $10 shipping cost, applicable for orders over $160.

Calculation Steps

Product Promotions:
Original cost of each product: $125.
Total cost for two products: $125 x 2 = $250.
Apply 20% product discount: 20% of $250 = $50.
New subtotal after product discount: $250 - $50 = $200.
Subtotal Promotions:
Apply 20% subtotal discount: 20% of $200 = $40.
New subtotal after subtotal discount: $200 - $40 = $160.
Shipping Promotions:
Since the final subtotal ($160) is over or equal than $160, the shipping discount applies.
Original Shipping cost: $10.
Apply 50% shipping discount: 50% of $10 = $5.
New shipping cost after discount: $10 - $5 = $5.
Final Calculation: Total cost after all discounts (Product + Subtotal + Shipping): $160 (products) + $5 (shipping) = $165.

In this example, the total amount the customer would pay is $165. This includes the cumulative discounts on the selected products, the subtotal discount, and the shipping discount, all applied in the specified order. This systematic approach ensures that customers receive the full benefit of available promotions while also respecting the conditions set for each discount type.

Announcing Promotions to your customers

Effectively communicating your promotions to customers is key to their success. Here are some strategies, including both built-in features of Jumpseller and external tools, to effectively announce your promotions:

Pop-Ups: Use attention-grabbing pop-ups on your website to immediately inform visitors of ongoing promotions. Ensure they are visually appealing and not intrusive to the user experience. In Jumpseller you can build your own Popup for free with minimal HTML knowledge or use any of the integrated apps.
Sliders and Banners: Implement sliders on your homepage or banners on relevant pages to highlight current promotions. These should be strategically placed to catch the eye without hindering navigation. Use our visual editor to adapt your banner and slider components.
Email Marketing with Jumpseller Workflow Automations: Utilize Jumpseller’s Workflow Automations feature to send automated, targeted emails about promotions based on customer behavior, such as past purchases or items left in the cart. Other paid external services like Mailchimp, Zapier or Egoi from our apps gallery can give you a more complete experience.
Incorporating Coupon Codes in Emails: Use Jumpseller’s feature to include coupon codes in your order emails. This personalizes the promotion and can encourage customers to take action.
Social Media Announcements: Announce promotions on your social media channels. Use engaging visuals and hashtags to increase visibility and shareability.
Collaboration with Influencers: Partner with influencers to reach a wider audience. They can announce your promotions to their followers, creating buzz and credibility. Use Coupon Codes to track success of the campaings.
Be Creative: Unleash your creativity to devise unique promotional campaigns on your store. Whether it’s integrating an interactive game, creating a virtual treasure hunt with hidden discounts on your site, or developing a customer referral program, the possibilities are endless. If you encounter any challenges or technical limitations while bringing your vision to life, don’t hesitate to contact our support team for assistance. They can provide guidance, technical support, and solutions to ensure your innovative promotion ideas are successfully implemented.

Geting Support

To effectively troubleshoot and get support for doubts concerning promotions within your Jumpseller store, follow these systematic steps:

Create the Promotions: Start by setting up the promotions in your store. Ensure that all conditions, such as minimum requirements, specific product selections, and cumulative rules, are correctly configured according to your strategy.
Simulate a Purchase: Add products to the shopping cart as a customer would, and proceed to checkout to apply the promotions. This process allows you to see firsthand how the promotions are being applied in a real-world scenario.
Cancel at Payment Method: Before finalizing the purchase, go to the payment method step and cancel the purchase. This action will create an order record in your admin panel without completing the transaction.
Review the Order: The generated order will detail all promotions applied and those that were not. This record is crucial as it reflects the actual application of the promotions under the current settings.
Contact Support with Specifics: When reaching out to support, provide the order number and a clear explanation of your expectations versus the actual results. Detail any discrepancies or uncertainties you have about the promotion logic. You can use the Support Contact Form or our Email support@jumpseller.com.
Provide Context for Desired Logic: Explain the intended logic or outcome of the promotions. This helps the support team understand your goals and the issues you’re facing.
Await Expert Analysis and Solution: The support team will use the information provided to replicate the scenario and analyze the promotion logic. They will then guide you on how to adjust settings or resolve any conflicts to align the promotions with your intended strategy.

This methodical approach ensures that you provide the Jumpseller support team with comprehensive and contextual information, enabling them to offer precise and effective assistance in implementing your desired promotional logic.