Privacy Policy

WIDETAIL, Lda. (hereinafter referred to as, WIDETAIL) with tax number 509 168 930 and headquartered at at Rua Actor Ferreira da Silva, 100, 4200 - 298 Porto (Portugal) is a Portuguese company dedicated, among other activities, to the development and management of the web platform JUMPSELLER (hereinafter referred to as PLATFORM).


Scope and Coverage

This Privacy Policy applies only to the collection and processing of personal data carried out by WIDETAIL for the provision of services through the PLATFORM, allowing those services to be provided expeditiously and without inconvenience to the USERS.

Users can navigate through parts of the PLATFORM without having to register, however, it is necessary to register to be able to make use of certain features, in particular those that enable the operations of online stores.

Personal Data

Personal data means any information in any nature and/or medium relating to an identified or identifiable person, directly or indirectly, in particular by reference to one or more specific elements, whether of their identity or their private life.


The collected personal data is an essential tool for USERS’ satisfaction and that personal data is processed in accordance with the applicable law and best practices. WIDETAIL uses this data in an appropriate and expected way for the provision of its PLAFORM services, namely, (a) to enable the services that facilitate the operations of online stores; (b) to setup the USERS accounts and profiles; (c) to improve the contents of the service; (d) to report news about the PLATFORM; (e) to adapt the services to the needs of its USERS; (f) and, to allow the development of new features.

Data Collected

WIDETAIL collects and processes personal data necessary for the provision of services, to its operations and PLATFORM management, namely, username, name, email address, billing information, postal address, date of registration and of the last login.

When using the service, the PLATFORM can automatically register in its servers general data, such as the type of browser, IP address and requested pages.

How Data is Collected

The data will be collected through forms and through the PLATFORM's usage, after the USER acknowledges the collection and consents to its processing, which is made according to the law. The collected data is stored on secure servers. The personal data collected will not be used, in any situation, for any purpose other than that for which consent was previously obtained.


Cookies are small files that are downloaded to your device when you visit a website. Your browser sends these cookies back to the website every time you visit the site again, so it can recognize you, which allows customizing your experience to you.

WIDETAIL uses cookies for:

  1. Provide the services you are using. Those cookies are essential;

  2. Other cookies allow the website to remember choices you make;

  3. Some are used to understand how the PLATFORM users interact and use our products and services; and,

  4. Other might be used to advertising purposes that WIDETAIL believes that might be relevant to you.

With exception of those essential cookies, WIDETAIL cookies are only installed in your device after you consent it.

You can also configure your browser settings to now allow cookies or to clean it up, but this action might affect your experience at the PLATFORM.

These are the cookies WIDETAIL uses in the PLATFORM:

Google Analytics
_zlcmid Zopim Live Chat
jumpseller_referrer jumpseller_referrerid Jumpseller Referrer Data
mp_* Mixpanel
rack.session Jumpseller Session Persistence

Users and Security

WIDETAIL takes the security of USERS’ personal information very seriously, and does its best to safeguard it. Keeping in mind the state of the art and the technical knowledge available, WIDETAIL uses technical and organizational measures to protect personal data against destruction, accidental or unlawful loss, accidental alteration, disclosure or unauthorized access, within a level of security appropriate to the nature of the data being protected. However, WIDETAIL cannot guarantee the total security of the information of its USERS’ accounts against all possible situations of unauthorized access, hardware or software failures and other factors that may compromise the security of the information.

USERS should make a careful use of the PLATFORM in order to prevent unauthorized access to their accounts and personal information, namely, by carefully selecting and protecting their passwords and limiting access to the devices through which they access the PLATFORM.

Storage Period

Personal data will be stored and kept only for the lifespan of each USER’s account, and up to five years after its termination, either by cancellation, suspension or lack of use of the PLATFORM, as referred in the Terms and Conditions. This period is deemed to be sufficient for the purposes for which the personal data was collected. After this period, any personal data collected will be eliminated.


You may update your personal data at any time through the USER's area in the PLATFORM.

If you are unable to update his personal data that way, you should contact WIDETAIL via the proper contact form requesting this rectification, erasure, update and/or modification, of which they will be notified by email as soon as it occurs.

Right of Access

Data protection laws grant you the right to access your personal data at any time, as well as the right to oppose the use of the provided personal data. To this purpose, you should submit a written request through the proper contact form.


You may eliminate their personal data at any time through the termination of your account. However some of the personal data may be stored for a longer period of time, as detailed above.


WIDETAIL uses statistical information gathering services, which collect anonymous information about the PLATFORM’s usage, for example, time of visits, pages viewed and type of operating system used. These services are:

  1. Google Analytics is a traffic analysis service provided by Google, Inc. ("GOOGLE") used in the PLATFORM. GOOGLE uses the data collected to analyze the PLATFORM’s usage and to prepare reports which enable WIDETAIL to improve its services. Google Analytics integration is done in a way that keeps USERS’ IP address anonymous by removing part of its information. You can find GOOGLE’s privacy policy on its website;

  2. Mixpanel is a business analytics service provided by Mixpanel, Inc. ("MIXPANEL") used in the PLATFORM. It tracks user interactions with web and mobile applications and offers tools for targeted communication with them. Collected data is used to build custom reports and measure user engagement and retention. You can find MIXPANEL’s privacy policy on its website;

  3. "Facebook Ads Manager" is a business analytics service provided by Facebook, Inc. ("FACEBOOK") used in the PLATFORM. It allows to manage and create Facebook Ads by keeping track of how many people have been reached and the actions they took. Collected data is used to build custom reports and measure user engagement and retention. You can find FACEBOOK’s privacy policy on its website

Your Clients Personal Data

Regarding your Client’s personal data, you accept that you are the controller of such personal data and you will comply with the applicable legislation.

WIDETAIL will process such data on your behalf acting as your processor, accordingly with your instructions.

Disclosure to Third Parties

WIDETAIL does not sell or rent personal data to third parties, However, sharing of personal data may occur under the following conditions:

  1. WIDETAIL may rely on third parties for the provision of certain services on its behalf, and these third parties may have access to some personal data. WIDETAIL ensures that entities that have access to personal data are credible and offer high guarantees of protection, never transmitting more data than that which is necessary to provide the contracted service; and,

  2. WIDETAIL may also transmit data to third parties regarding investigations, judicial enquiries and legal and/or administrative procedures, when ordered to do so by a court of law.

Third Parties Websites

The PLATFORM may contain links to other websites. These websites and the way they process collected information are the sole responsibility of their holders, and therefore, WIDETAIL is not responsible for their privacy policies and/or practices.

Data Transfer

In the event of any personal data being transferred to third-parties in countries which are not Member states of the European Union, WIDETAIL will comply with the applicable legislation, in particular in regard to the adequate level of protection offered to personal data and the requirements for such transfers, not transferring personal data to jurisdictions that do not provide adequate safety and security guarantees.

Changes to Privacy Policy

WIDETAIL reserves the right to adjust or amend this Privacy Policy at any time, adequately announcing those changes.

LAST REVIEW: 1st June, 2016

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