How to Sync your products with Falabella

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What is Falabella Marketplace?

Falabella Marketplace is an online platform that allows sellers to list and sell their products to a large customer base. It offers tools to centrally manage inventory, pricing, and shipping.

Why use our integration?

Because it simplifies your operations. You’ll avoid manually updating product info, stock, and orders across two platforms. It saves time, reduces mistakes, and keeps everything synced in one place.

Benefits

Without Integration	With Integration
Manual product creation	Sync product listings automatically
Copy-pasting data between platforms	Import products from Falabella to Jumpseller
Same prices across all channels	Adjust prices specifically for Falabella
Separate order management	Orders placed on Falabella are created in Jumpseller
Out-of-sync inventory	Centralized stock and order management
High risk of manual errors	Reduced manual work and fewer errors
Limited customer reach	Access to a broader audience via Falabella Marketplace
Time spent on repetitive tasks	Automate tasks like stock and price updates
Focus lost on operations	Focus on your business while the integration handles syncs

Important considerations

Only compatible with Fulfillment by Seller (not Fulfillment by Falabella).
Products must have the same SKU on both platforms to sync. If there is any stock change in Falabella Marketplace, Jumpseller will be notified, and the stock values will be updated. The same occurs when stock changes within Jumpseller, updating the value in Falabella Marketplace.
You’ll need a valid Falabella Seller Center account and API Key.
Product creation must be done only on Falabella; you can’t publish from Jumpseller to Falabella.
Product import is one-way only: product data can be imported into Jumpseller but not exported to Falabella.

How the app works

This native integration connects your Jumpseller store with Falabella Marketplace. It automatically syncs products, stock levels, and prices. Orders from Falabella are created in your Jumpseller store, allowing centralized management of sales and inventory.

The sync works based on product SKUs, so both platforms must use the same SKU to establish the link.

How to install and set it up

Go to the App Gallery and search for the Falabella Marketplace app.
Click on Buy App and confirm the payment.
Then, click Install and grant authorization to the app on the pop-up screen.
After successful installation, the following screen will appear:
Enter your Falabella Marketplace API Key and User ID.
- The User ID is the email address you use to log in to your Falabella Marketplace seller account.
- To obtain the Falabella Marketplace API Key, log in to Falabella Seller Center, go to My Account > Integrations, and your API Key will be on this page, as shown below.
Complete the information and submit it, which will display a success message. If the page takes too long to redirect, you may need to refresh it.
After accessing the app, you will see the following screen.

Once the app is connected, it will automatically sync products between Jumpseller and Falabella Marketplace if the SKU matches on both platforms.
Synced Products shows which products are synchronized between Falabella Marketplace and Jumpseller and whether the stock matches. By clicking on the product name, you can also access each product’s page on Jumpseller or Falabella Marketplace.
In Sync Products Products, you can manually link a product between both platforms.
Review your orders and error messages for orders that were not created.
In Mass Actions, you can manually sync products again. (Note: to sync products, the SKU must match on both Jumpseller and Falabella Marketplace.) You can also import products from Falabella Marketplace to Jumpseller (not the other way around).
In Settings, you can do the following:
- Add a surcharge percentage
- Enable the option to sync Price, Images, and/or Description
- View your Falabella account information
- Reset the integration
Finally, to reset the app, you can click on the Settings menu.

How to start selling on Falabella

To register as a seller on falabella.com, follow these simple steps:

Complete the registration form: Remember to attach the requested documents. You can access the Falabella Registration Site.
Activate your Falabella Seller Center and Fpay Portal accounts: Once everything is confirmed, you’ll receive two emails: one to activate your Falabella Seller Center account, and another for your legal representative to set a password and activate the Fpay Portal account created automatically.

How much does it cost?

For each product category, falabella.com charges a commission based on the sale. We recommend reviewing the commission rates for your category on the Falabella Commissions Page.

Examples:

Below are examples of products with a sales price of $20,000 and $100,000, both with dimensions of 30 cm x 15 cm x 19 cm (the size of a shoe box) and weighing 1 kg. Shipping costs are included in the sale price.

Product	Price	Category Commission	Commission Cost	Shipping Cost	f.plus+ Shipping Benefit	Total Sales Cost	Estimated Profit
High Heels	$20,000	20%	$4,000	$6,590	-	$10,590	$9,410
Pet Toys	$20,000	16%	$3,200	$6,590	-	$9,790	$10,210
High Heels	$100,000	20%	$20,000	$6,590	-	$26,590	$73,410
Pet Toys	$100,000	16%	$16,000	$6,590	-	$22,590	$77,410

Shipping options

Currently, there are two logistics models: Fulfillment by Seller and Fulfillment by Falabella.

Fulfillment by Seller: In this model, you are responsible for storing your products. For shipping, you can use two logistics operators: Chilexpress and Blue Express.
Fulfillment by Falabella: In this model, Falabella stores your products, processes sales, and ships to the customer. All you need to do is offer the best products to your customers!

For more information, visit the Falabella logistics models page.

Important: The Jumpseller integration supports Fulfillment by Seller.

What is f.plus+ program?

f.plus+ is a program offering exclusive benefits for sellers with good operational performance on falabella.com. Learn more about the f.plus+ program.

Troubleshooting

Nothing syncing? → Check if SKUs match on both platforms.
Can’t connect? → Double-check your API Key and login email.
Stock not updating? → Make sure the product is synced and hasn’t been edited manually.
Order missing? → Go to the Review your Orders tab to review errors or connection issues.
Page not loading? → Try refreshing or resetting the app.

Frequently Asked Questions (FAQ)

How do I sync my products between Jumpseller and Falabella Marketplace?

To sync your products, first install the Falabella Marketplace app from the Jumpseller App Gallery. Then, configure your API Key and User ID and follow the setup instructions. Once configured, the app will automatically sync products if the SKUs match.

When will I receive payment for sales on Falabella?

Once a week, you will receive a sales report through your account statement, covering a weekly period from Friday to Thursday. Your money will be available in the Fpay Portal, where you can manage your sales payments on falabella.com.

Can I import products from Falabella Marketplace to Jumpseller?

Yes, you can import products from Falabella Marketplace to Jumpseller using the Mass Actions feature in the app.

How do I adjust product prices on Falabella Marketplace?

You can adjust prices directly on the Falabella Marketplace platform, in the product settings section.

What shipping options does Falabella Marketplace offer?

Falabella Marketplace provides various shipping options, including standard and express shipping. You can configure these options and the associated costs on the platform.

How can I improve my product visibility on Falabella Marketplace?

You can invest in paid ads within the platform to highlight your products and attract more customers.

When do I receive payment for sales on Falabella?

You will receive a sales report once a week through your account statement, covering a weekly period from Friday to Thursday. The money will be available in the Fpay Portal, where you can manage sales payments on falabella.com.

Log in to Falabella Seller Center with your username and password, go to the Promotions section, click on Sponsored Products, and then Start Now. You’re ready to create campaigns on the platform.

We are here to help you, so if you have any questions, you can contact us at any time.