Enterprise Plan

If your business generates more than €35,000 per month and requires strategic support, priority assistance, and additional Jumpseller resources, this plan is tailored for you.

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Key Features of the Enterprise Plan

The Enterprise Plan is designed to ensure your business operates smoothly, even during critical events, through clear, reliable, and contractually agreed Service Level Agreements (SLAs):

• Contractually Agreed Priority Response Times

• Dedicated Account Manager (KAM):
  Strategic advisor available during business hours for advanced guidance, problem resolution, and key project coordination.

• Infrastructure Scalability:
  • Proactive measures to handle high-traffic events with at least 3 business days’ notice.
  • Guaranteed uptime of 99.99% to ensure business continuity.

• Monthly Performance Reviews:
  Detailed evaluations to identify opportunities for improvement and provide actionable recommendations.

• Emergency Support:
  Immediate action on critical emergencies like site downtime, with backup restoration included at no additional cost.

• Unlimited API Requests:
  No limitations on API usage, supporting seamless integration with third-party tools.

• No Shipping Label Fees:
  Generate unlimited shipping labels without incurring additional charges.

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Limitations of the Plan

We offer functional support, not operational support.
This plan does not include:

• Inventory management, product pricing, or shipping configuration.
• Logistical or marketing administration.
• Development or bug fixes caused by third parties.

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Terms and Conditions

• Hours of Availability:
  The account manager is available Monday to Friday, from 09:00 to 16:00 (Santiago time).

• Primary Support Channel:
  Initial contact must always be through support@jumpseller.com. The account manager handles strategic requests, not general inquiries.

• Contract Duration:
  This plan requires a 12-month contract, renewable with 30 days’ notice. Termination requires 60 days’ prior notice.

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FAQ

Do I need to be a Jumpseller customer?
No, you don’t need to be a current Jumpseller customer. If you’re migrating from another platform like Shopify, WooCommerce, or VTEX, we will assist you with:

• Migration of Customers and Products: Seamlessly transfer your customer database and product catalog to Jumpseller.
• Custom Guide on Design Migration: A tailored approach to help replicate or improve your store’s visual design on Jumpseller.
• Migration Specialist Assigned to Your Account: Dedicated support for integration migrations, including ERP, CRM, and other essential tools, ensuring a smooth and efficient transition with priority assistance.

What happens if my sales drop below €35,000/month?
Your eligibility will be reviewed, and we may suggest transitioning to a different plan.

Does the plan include custom developments?
No, but we provide support to external developers or agencies managing third-party integrations.

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Request a Meeting to Get Started

If you’re ready to take your business to the next level with the Enterprise Plan, click the link below to request a meeting with our team:

Our team will review your request and get in touch to discuss how we can help you achieve your e-commerce goals.