How can I get my personalized email?

A personalized email, like, is easy and cheap to get.

Jumpseller does not provide email service as we solely dedicated to e-commerce and there are plenty of great professional email services around, such as:

Many hosting companies (p.e. Rackspace) and domain registrars (p.e. Godaddy) provide email services as part of their offers. The quality of their service is normally lower then the upper mentioned companies.

When you create a Jumpseller store you start with a domain like which our customers normally change to a custom domain like

Having a custom domain configured at your store implies that either:

1. You manage your own domain DNS.

2. We, Jumpseller, manage your domain DNS.

You should choose Option 1, when you are happy with your domain registrar or hosting company for managing your domains and, perhaps emails services. On this case, little configuration is needed for your emails and everything works as it always worked.

Option 2 is suitable for customers who want to stop paying for their current hosting services and change to a professional email service. This the curse of actions happening:

1. You email us informing what is your custom domain name (p.e.

2. We send you the NAMESERVERS information you will use

3. You change the NAMESERVERS at your domain registrar (p.e.,

4. We now control your DNS settings and configure the basic, so you can change the URL of your store from to

5. We provide your access to your DNS settings so you can configure the DNS records for the professional email service you selected (p.e. Google Apps)

How do I verify my Google Apps domain ownership?

Ok, so you have the following and you need to verify your domain ownership.

1. A Jumpseller store with a Custom Domain (,

2. A Google Apps account

Verify your domain ownership:

Enter your Domain DNS administration.

You can check a full Jumpseller article about how to enter your domain DNS.

Go to your Google Apps and select CNAME domain name verification.

You can check several references:

YouTube How-to Video

How do I configure Google Apps with my domain?

Add the following MX records to your DNS configuration:



How to create an Email Account with my own Domain (p.e. with Zoho (free)

1. Go to and register your Account.

2 Go to the Domains page on your store. If you haven't setup the domain yet, do it before the next step.

3 Open your Domain DNS Settings by clicking on "Manage DNS" Manage DNS

4. Add the TXT Records to validate you are the Domain Name owner.

Check the officialZoho instructions on domain validation.

5. Add the following MX Records to your Domain DNS configurations:



10 are the priority and is the Record Value.

6. This should be all!

Thus a complete DNS settings for Zoho is:

How to create an Email Account with my own Domain (p.e. with Google Apps

You can create up custom email addresses using Google Apps, it’s a paid Google service (not very expensive tho). This tutorial will show you how you can do it:

1. Go to google_apps_entry.jpg

2. Add in your Custom Domain Name (p.e. google_apps_domain.jpg

3. Create your Main Account (with Administrative Access) google_apps_account.jpg

4. Enter your Google Apps Administration Panel and Verify your Domain Name google_apps_verify.jpg

5. Copy Google’s Meta-Tag google_apps_verify_with_tag.jpg

6. Go to your JumpSeller Store’s Admin Panel > Configuration > Theme Editor > Edit Theme > Block “Layout” and add this meta-tag google_apps_meta_tag.jpg

7. Wait around 30 minutes and click “Verify Domain”. google_apps_verify_done.jpg


My emails are not being sent? How can Jumpseller’s support help?

There are several reasons for an email not being sent. Firstly, we need to confirm there’s not a problem with your email inbox and use our own email,, to test it out.

Please do the following:

1. At your Admin Panel > Configuration > Email > Orders Paid add to the list of email’s recipients

2. Create a Test Order with a Manual Payment (like a Bank Transfer) - or a real one you prefer :)

3. At your Admin Panel > Orders set this New Order’s Status to “Paid”.

4. Confirm with Jumpseller’s Support that the email “Order Paid” has been received (or not).

5. If no email is received by Jumpseller we have just confirmed this problem.

Emails are being sent from Can they be sent from

Sure, sending emails from your own domain is a better experience for you and your clients.

We have this option available for all Premium Plan customers.

I changed my DNS NAMESERVERS and my email stopped working. What’s happening?

Most of the times, you were using an email service provided by your hosting company. When you pass the DNS settings to Jumpseller that email service stops working. You have two options:

1. Change the NAMESERVERS back to your original ones (so that your hosting company start managing your DNS again)

2. Select a professional email service and migrate your emails accounts to Google Apps, Microsoft Live, etc and, most likely, cancel your account with your hosting company.

How do I verify my domain ownership with Google Webmaster Tools?

1. Google will provide you a CNAME, like:**

The most important information is:

CNAME name:

CNAME destination:

2. Add this CNAME name & destination to your DNS**

If you are your Jumpseller DNS system set it as bellow.

How do I configure Zoho SMTP?

Check Zoho Email documentation.