Support

Manage Your Order Emails and Notifications

Email Messages

Email messages sent from your store can be customized. Depending on the plan you are using, there are maximum 6 email messages you can customize with your store's email editor.

  • New Order: Email sent for every new Order
  • Order Paid: Email sent when an Order is marked as Paid
  • Order Shipped: Email sent when an Order is marked as Shipped
  • Order Canceled: Email sent when an Order is marked as Canceled
  • Order Abandoned: Email sent when an Order is Abandoned at checkout. (Pro and Premium Plans Only)
  • New Contact: Email sent to you when your Customers contact you

Email editor

Your store's custom email messages can be managed with your store's email editor. The editor allows you to edit/update HTML and in addition the email has a "Preview" tab.

You can find the email editor within your store's adminstration section in: Settings > Emails

Email editor


Order Push Notifications

What are Push Notifications?

Push notifications are clickable messages that are sent by a website to their subscribers' web browser.

The Complete Guide to Website Push Notifications for E-commerce

Enable push notifications for orders

You can enable this option in your store's admin panel at Settings > Notifications

Enable Order Notifications

If a customer places an order and you are logged into your admin panel, your web browser will notify you of orders.

Order Notifications


Cart Recovery via Email

If you have the Pro or Premium Plan, you have the options of enabling the Abandoned Cart Recovery email. You can also use the Recover Abandoned Orders with MailChimp feature which is avialble on all plans. When products are in your store's cart and an order is not completed, you can now automatically send emails to customers to complete their order.

Enable cart recovery email.

Enable this option in your store's adminstration section in: Settings > Emails > Order Abandoned

Remember to check "Automatically send this email on every order". You can do additional edits to the email message as well.


FAQ

I cannot receive emails from my store's Contact Form or Sales Orders. Why?

Due to the great number of emails sent by our email (noreply@jumpseller.com) spam filters, especially Google Mail, might mark them as SPAM.

What you should do is:

  1. Add noreply@jumpseller.com to your List of Contacts

  2. Search for all emails from noreply@jumpseller.com at your SPAM and marked them as NONSPAM.

Read more about it on Google

My emails are not being sent/ I'm not getting notifications at all? How can Jumpseller’s support help?

There are several reasons for an email not being sent. Firstly, we need to confirm there’s not a problem with your email inbox and use our own email, support@jumpseller.com, to test it out.

Please do the following:

  1. On your Admin Panel > Configuration > Email > Orders Paid add support@jumpseller.com to the list of email’s recipients

  2. Create a Test Order with a Manual Payment (like a Bank Transfer) or a real one you prefer

  3. At your Admin Panel > Orders set this New Order’s Status to “Paid”.

  4. Confirm with Jumpseller’s Support that the email “Order Paid” has been received (or not).

  5. If no email is received by Jumpseller we have just confirmed this problem.

Emails are being sent from noreply@jumpseller.com. Can they be sent from name@mystore.com?

Sure, sending emails from your own domain is a better experience for you and your clients. We have this option available for all Premium Plan customers.

I'm not getting notifications when I make a test.

When you make a test using the same email as the one you configured in your admin panel as your default store email, you will not receive a dual notification since the system identifies you as a store owner/admin instead of a customer.

Can I get push notifications?

Yes, you can, refer to the secion Order Push Notifications.

If you have any further questions you can always contact us.