We know that sometimes our users have to handle with unexpected changes in their orders and, in order to help you with this task, we have been working hard to simplify the order management process.
Let's imagine you run a clothing online shop and someone ordered a new pair of shoes. A few minutes ago, you received an email from your customer canceling his order.
In this tutorial, we will briefly explain you how you can deal and manage these situations.
1. Go to the Orders tab and find the Orders list
2. Click on the order to have access to its detailed information
3. On the order page you can find all the information about the selected order:
- List of the ordered products (SKU, Name, Quantity and Price) and all general information from the order (Total and Subtotal Prices, Shipping Costs and Taxes);
- Client's contact details provided during the ordering process;
- Order Information including Date, Status, Payment Method and Shipping method;
- Billing and Shipping addresses provided by your customer in the ordering process;
- Payment Information (in this case, information needed to complete the bank transfer) and an automatic map display, a feature that enables you to easily locate where you will be shipping your product.
4. Each order has four possible status:
- Abandoned: if your customer completed the order but decided to leave the order without paying
- Pending Payment: if your customer completed the order, was redirected to pay the order but the payment gateway did not confirm yet the payment
- Paid: if the order has been already paid
- Shipped: if you have already shipped the order to the shipping address
- Canceled: if the order was cancelled
5. Considering that in our case the order was cancelled, you just have to click on the Mark as Cancelled button in the top right of the tab.
You will see a success message below. Order status will be changed to Cancelled and the inventory of the Flip-Flops product is reverted to its previous quantity. Wherever one item runs out of stock, a message out-of-stock is displayed and users will be unable to buy more of those items until stock is replenished.
What are Pending Payment Orders?
The “Pending Payment” status indicates the merchant will need to perform a manual revision of the payment. Most of the times this happens when:
- Customer adds a product to the cart;
- Customer checks out selecting Bank Transfer payment or similar manual payment;
- The Order is now Pending Payment;
- Merchant will need to check the their PayPal, WebPay, bank account, etc and manually change the Order Status to “Paid” or “Canceled”.
What happen with the stock when there is a Pending Order Payment?
For example, you have an item with stock 2 and you sold 1. When porchuse is done and shows up like “Pending” or “Paid”, the item`s stock, automatically deducts, therefore it will come up like Stock 1.
If you point this order like “Send”, stock will be the same (reduce to 1),since it was already discounted in advance.
If you point the same order like “Canceled”, stock will be reversed and it will be stock 2 again.
What’s the difference between ‘Pending’ and ‘Abandoned’ Orders?
A Pending Payment Order indicates the Order might still change to Paid. Either automatically via a Payment Gateway notification. Or manually by the merchant (p.e. for Bank Transfers).
An Abandoned Order is an Incomplete or Abandoned Order. In the future this Orders can be recovered by inviting the Customer (via email) to complete Order Checkout Processes.
Can orders be downloaded or integrated with external invoicing system?
Using our API you can download all your online store orders' history and integrate it with your invoicing system.
I cannot receive emails from my store's Contact Form or Sales Orders. Why?
Due to the great number of emails sent by our email (firstname.lastname@example.org) spam filters, especially Google Mail, might mark them as SPAM.
What you should do is:
Add email@example.com to your List of Contacts
Search for all emails from firstname.lastname@example.org at your SPAM and marked them as NONSPAM.
My emails are not being sent? How can Jumpseller’s support help?
There are several reasons for an email not being sent. Firstly, we need to confirm there’s not a problem with your email inbox and use our own email, email@example.com, to test it out.
Please do the following:
At your Admin Panel > Configuration > Email > Orders Paid add firstname.lastname@example.org to the list of email’s recipients
Create a Test Order with a Manual Payment (like a Bank Transfer) or a real one you prefer :)
At your Admin Panel > Orders set this New Order’s Status to “Paid”.
Confirm with Jumpseller’s Support that the email “Order Paid” has been received (or not).
If no email is received by Jumpseller we have just confirmed this problem.
Emails are being sent from email@example.com. Can they be sent from firstname.lastname@example.org?
Sure, sending emails from your own domain is a better experience for you and your clients.
We have this option available for all Premium Plan customers.
Can I delete an Order?
It is not possible to Delete Orders but you can mark them as canceled.