How to manage your Order Emails and Notifications
Jumpseller provides the communication tools you need to send and receive information about orders. These tools include custom email messages you ca...
In this tutorial, we will briefly explain to you how you can manage orders efficiently. On the orders page, you can view order history, order status, invoices and other valuable information.
Once you are on the orders page, you can see the Orders list.
Note: You can now see the shipment status for the orders in the fulfillments page .
When the order needs to be fulfilled this section doesn’t show up and it shows the “Fulfill” button on the header. When the order is fulfilled it shows the fulfilment information, depending on the company used, and if the fulfilment was done manually or automatically. When it’s done automatically usually in this area it is possible to see a tracking code with a link to the shipping company website to track the order. See more details about Order Fulfillment.
With Jumpseller, you have the option of adding Direct Buy Links to your social media pages. This allows users to be redirected to your store cart via an external source. The users will have a chance to buy the products directly from this link. To see more details regarding “how to add direct buy links?” please read the following guide.
You can export orders along with the products information or you can export only the basic information of your orders.
|Payment Status||Latest Payment Status of the Order|
|Shipment Status||Latest Fulfillment Status of the Order|
|Date||Date of the first completition of the order. An order is completed when is paid or cancelled. If order status is Abandoned or Pending, Date is the creation date|
|Email of the customer|
|Phone||Phone of the customer|
|Subtotal||Subtotal of the order|
|Shipping||Shipping Price of the order|
|Tax||Tax of the order|
|Discount||Total discount of the order|
|Total||Total price paid by the customer|
|Currency||Currency of the Store|
|Product Name||(Only with product Information) Name of the product followed by the variant details. Example: Shirt (Color: Green, Size: XL)|
|Product SKU||(Only with product Information) SKU of the ordered product|
|Product Barcode||(Only with product Information) Barcode of the product|
|Product Qty||(Only with product Information) Amount of the ordered product in units|
|Product Price||(Only with product Information) Ordered product price|
|Product Discount||(Only with product Information) Ordered product discount|
|Product Tax||Ordered product tax|
|Shipping Municipality||Shipping Address - Municipality|
|Shipping Name||Shipping Address - Name and Surname of the order recipient|
|Shipping Address||Shipping Address - Address Line|
|Shipping City||Shipping Address - Municipality|
|Shipping Region||Shipping Address - Region|
|Shipping Postal Code||Shipping Address - Postal Code|
|Shipping Country||Shipping Address - Country|
|Shipping Tax ID||Shipping Address - Taxid of the order recipient|
|Shipping Name||Shipping Method - Name of the shipping method selected by the customer|
|Shipping Tracking Number||Shipping Method - Tracing number of the order|
|Shipping Tracking Company||Shipping Method - Name of the shipping Ccmpany|
|Billing Municipality||Billing Address - Municipality|
|Billing Name||Billing Address - Name and Surname of the buyer|
|Billing Address||Billing Address - Address line|
|Billing City||Billing Address - City|
|Billing Region||Billing Address - Region|
|Billing Postal Code||Billing Address - Postal Code|
|Billing Country||Billing Address - Country|
|Billing Tax ID||Billing Address - Tax ID|
|Payment Name||Name of the Payment Method|
|Payment Information||Payment information provided by the Payment Processor|
|Extra Checkout Fields||All custom fields added in the Admin Panel: Settings > Checkout|
Can I delete an Order?
It is not possible to Delete Orders but you can mark them as canceled.
What are Pending Payment Orders?
The “Pending Payment” status indicates the merchant will need to perform a manual revision of the payment. Most of the times this happens when:
What happens with the stock when there is a Pending Order Payment?
For example, you have an item with stock 2 and you sold 1. When the purchase is done and shows up like “Pending” or “Paid”, the item’s stock automatically deducts, therefore it will come up like Stock 1.
If you point this order like “Send”, the stock will be the same (reduced to 1), since it was already discounted in advance.
If you point the same order as “Canceled”, the stock will be reversed and it will be stock 2 again.
What’s the difference between ‘Pending’ and ‘Abandoned’ Orders?
A Pending Payment Order indicates the Order might still change to Paid. Either automatically via a Payment Gateway notification. Or manually by the merchant (p.e. for Bank Transfers).
An Abandoned Order is an Incomplete or Abandoned Order. These Orders can be recovered by inviting the Customer (via email) to complete Order Checkout Processes.
Can orders be downloaded or integrated with an external invoicing system?
Using our API you can download all your online store orders’ history and integrate it with your invoicing system.
If you have any further questions, please don’t hesitate to contact us.
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