Product Subscriptions

Product Subscriptions are more than a convenience feature. They are a growth engine for your business. By enabling recurring purchases, you can:

• Turn one-time buyers into long-term customers.
• Reduce the cost of reacquiring customers through ads.
• Build a predictable revenue stream that helps you plan and grow.

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Important Considerations

Before you start, keep the following in mind:

• Theme Update Required: To offer multiple frequency options, your theme must be updated. Without an update, only a single frequency option will be available.
• Payment Method Requirement: You must configure and enable at least one supported recurring payment method — Stripe or Oneclick — before creating subscription products.
• Promotions Excluded: Promotions and discount codes do not apply to recurring subscription payments.

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How to Configure

1. Enable a Recurring Payment Method:
   Make sure you have at least one supported payment method set up: Oneclick or Stripe.

2. Activate Subscriptions on Products:
   For new or existing physical products, edit the product and enable the subscription option.

1. Offer Flexible Frequencies:
   Once enabled, you can offer multiple delivery frequencies — plus a one-time purchase option. This flexibility lets customers choose what works best for them, which increases adoption and loyalty.

When you save your changes, customers will see the delivery frequency options right on the product page.

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How to Manage Subscriptions

Managing subscriptions is simple. In your admin panel, go to Orders → Subscriptions. This central hub shows upcoming recurring orders, subscription details, and lets you cancel any subscription with a single click.

Click on a subscription for more details, including past orders, customer information, payment method, and shipping address. You can also cancel directly from this page.

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Tips to Maximize Results

Enabling subscriptions is just the first step. Here are ways to get the most value:

• Promote the option clearly: Highlight subscription benefits on product pages and in your marketing (“Never run out again”, “Subscribe and save time”).
• Start with your best-sellers: Products customers reorder most often are perfect candidates for subscriptions.
• Track your impact: Monitor subscription orders, recurring revenue, and repeat purchase rates to see how your acquisition cost per order goes down over time.

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Frequently Asked Questions (FAQ)

Q: Can customers cancel their subscription?
Yes. Customers can cancel at any time from their account page, and you can also cancel subscriptions manually from the admin panel.

Q: How do subscriptions affect shipping costs?
Shipping is calculated for each recurring order based on your existing shipping rules.

Q: What happens if a payment fails?
If a payment cannot be processed, the system will retry automatically. You will see a notification in your admin panel if intervention is needed.

Q: Does this feature have an additional cost?
Yes. Jumpseller keeps its promise of 0% commission on your regular sales. Product Subscriptions have a small 0.5% per-order fee, which helps us keep improving the feature. This investment pays for itself many times over by turning one-time buyers into loyal subscribers and reducing your acquisition costs over time.

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Next Steps

Now that you know how Product Subscriptions work, try enabling them on one of your best-selling products today. Each new subscription reduces your cost of reacquisition and builds a more predictable revenue stream for your store.

If you have questions or need assistance, contact our support team.